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Contact
E-shop manager
Ing. Jiří Hornof
Phone: +420 608 519 295 (Mon - Fri, 9:00 - 17:00)
Email: jiri.hornof@babickaoveckova.cz
E-shop operator / Billing address
Babička Ovečková s.r.o.
Bezručova 1191
765 02 Otrokovice
ID: 23486155
VAT number: CZ23486155
VAT payer.
Personal collection / Pick-up point Opening hours Address Payment options
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Simply send us the unworn product back , at any time after delivery, and we will send you a new one. You can return the product free of charge via Zásilkovna. Simply enter the code 94787462 at the Zásilkovna drop-off point and the package will be delivered to us. You can also send the product by any other transport service , at your own expense, to the address BabičkaOvečková.cz / Jiří Hornof, Bezručova 1191, 76502 Otrokovice.
Please attach information to the product for which product you want to exchange it, the order number and which delivery point you want to deliver the package to. We only ship to the selected Zásilkovna delivery point or Balíkovna delivery point .
After receiving the package , we will send you a new product as soon as possible.
Please attach information to the product for which product you want to exchange it, the order number and which delivery point you want to deliver the package to. We only ship to the selected Zásilkovna delivery point or Balíkovna delivery point .
After receiving the package , we will send you a new product as soon as possible.
If the purchased product does not suit you, you can return it unused at any time and we will refund your money. You can return the product free of charge via Zásilkovna. Simply enter the code 94787462 at the Zásilkovna drop-off point and the package will be delivered to us. You can also send the product by any other transport service , at your own expense, to the address BabičkaOvečková.cz / Jiří Hornof, Bezručova 1191, 76502 Otrokovice.
Please include a note with the product stating that you want to return the product, as well as the order number and bank account number to which we will send the money back. The money for the goods will be refunded to your bank account within 7 days of the product being delivered .
Please include a note with the product stating that you want to return the product, as well as the order number and bank account number to which we will send the money back. The money for the goods will be refunded to your bank account within 7 days of the product being delivered .
The total order processing time is:
Preparing your order for shipment: If you order before 9:00 AM, we will pack and ship your order the same day.
Delivery time: Estimated delivery is 1 - 2 business days. Business days are Monday to Friday, meaning that if you order on Friday, delivery will be on Monday or Tuesday.
We will inform you about each stage of the order by email.
The money for the product will be refunded to your bank account within 7 days of the product being delivered to us. We usually process it within 2 days.
Simply notify us by email info@babickaoveckova.cz or phone +420 608519295 that you are canceling your order and we will cancel it and, if you have already paid for it, we will refund your money. Once your report is complete, you will receive a confirmation by email.
Is there a defect in the product? Simply take a photo of the defect and send it to us by email at info@babickaoveckova.cz , including the order number from which the product came and a description of the defect. Based on this information, we will evaluate the method of resolving the complaint and let you know how to proceed.
